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Help & FAQ

These are frequently asked questions

If you can’t find the answer to your question here, please send us your question.


    Sign In
  1. Forgot member Username or password?
  2. What should I do if I get an expired session?

    My Account
  1. How do I update my profile?
  2. How do I change my e-mail or password?
  3. How do I change my UserName?
  4. How do I terminate my profile?
  5. How do I upload my photo?
  6. How do I delete my photo?
  7. What is "My Favorites"?
  8. What is "Block List"?
  9. What is Wink?
  10. How do I view my own profile?

Sign In
1.Forgot member Username or password?
Click here for our automated password/username lookup form. Fill-in the form with the e-mail address
you have submitted at registration. Your member login and password will be sent to your e-mail address automatically.
2.What should I do if I get an expired session?
For security reasons, accounts which have been inactive for 30 minutes or longer will be automatically disconnected from our site, and returned to the Sign In page. If this happens to you, please Sign In again.
My Account
1.How do I update my profile?
To update your profile:
  1. Sign in into the site using your username and password.
  2. Click on the "Update Profile" at the left menu.
2.How do I change my e-mail or password?
To change your e-mail or password:
  1. Sign in into the site using your username and password.
  2. Click on the "Settings" at the left menu.
3.How do I change my UserName?
You cannot change your UserName. If you wish to change your UserName, please terminate your existing profile and sign-up with a new one.
4.How do I terminate my profile?
To terminate your profile:
  1. Sign in into the site using your username and password.
  2. Click on the "Settings" at the left menu.
  3. Click the "Terminate my profile" button located in the bottom of page.
5.How do I upload my photo?
To upload your photos:
  1. Sign in into the site using your username and password.
  2. Click on the "Upload/Edit Photo" at the left menu.
  3. Click the Browse button.
  4. Locate the photo that you wish to upload from your computer.
Note: Photo files must not exceed 1Mb and must be in JPEG format. Your photo must be at least 150 pixels wide x 150 pixels high. For best results use a photo that is at least 450 pixels wide x 450 pixels high.
6.How do I delete my photo?
You can delete your photos at Upload/Edit Photo page.
7.What is "My Favorites"?
You can add a member to "My Favorites" to find him/her profile easily. Click "Add to favorites" to add the member to your favorites list. To check your favorites list, go to Favorites List.
8.What is "Block List"?
Block all messages from the member you don’t want to receive any messages from.
To unblock, go to Bock List and check the profile you wish to unblock and click Unblock.
9.What is Wink?
Wink to another members! The Wink function is a way to let other member know that you are interested in them, or that you are interested in finding out more about them. Send a Wink by clicking the smiling wink icon in a member’s profile.
10.How do I view my own profile?
To view your profile:
  1. Sign in into the site using your username and password.
  2. Click on the "View my profile" at the left menu.